Retail Academy Online, CBA’s cooperative initiative with The Friedman Group, brings top-level, professional retail training in customer service, sales, and management skills to stores everywhere. The online learning system gives owners and managers the tools needed to successfully coach frontliners in customer engagement and in creating experiences that result in top store performance. Courses are brief and interactive, using animation and videos to aid learning. Programs range as low as $12.49 per month per seat.

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