Dee Ann Turner, a 30-year veteran and Vice President of Enterprise Social Responsibility at Chick-fil-A, shares how and why you should make second-mile service a foundational element of your business. At Chick-fil-A, their mission is to be truly remarkable in every aspect of business. To be truly remarkable means going the second mile both in leadership and in service. From anticipating and proactively meeting the needs of guests to Chick-fil-A’s staple second-mile language, Dee Ann will share how the company distinguishes itself and creates a “compelling culture.”
Customer service is a keystone of every business. Through a combination of wisdom, insight and inspiring stories from Chick-fil-A, this webinar will help any business become truly remarkable through second-mile service. Dee Ann will also be teaching at UNITE 2016 in Cincinnati this summer. If you haven’t registered already, take a moment to sign up by clicking here. You can find more information about this year’s event at www.UNITE2016.com.