Sometimes holding your staff accountable can make you feel like the “bad guy.” But the truth is identifying and defining your customer service standards and then providing the tools, support, and encouragement your frontline team needs to achieve them actually shows you care. CBA’s Retail Academy Online maximizes your investment in staff to create positive customer engagement, memorable customer experiences, and increased sales. Give your staff the satisfaction of knowing they are the reason every customer has an experience that keeps them coming back to your store.

To learn more, join this free webinar on Thursday, Sept. 14, at 2 p.m. MST / 4 p.m. EST.

Register here.